Alorica’s Growing Impact on India’s BPO Landscape

Success doesn’t happen by chance, it’s made a reality through meticulous planning, collective team effort and the drive to make a difference. At Alorica India, our 2024 wins were the result of a playbook where strategy met innovation and execution. We grew our team by 50%, expanded our client portfolio by 30%, and deepened relationships with existing partners who entrusted us with even more of their business.

So, how did we get here?

Next-Gen Solutions and Top-of-the-Stack Performance

The digital innovation experts at Alorica IQ, based in Bangalore, are transforming customer experience with future-focused, AI-driven solutions that exceed business goals. With technologies such as Alorica ReVoLT, our real-time voice language translation tool that enables bi-directional translation in 75+ languages; Accent Harmonization, which enhances communication clarity in every interaction by minimizing accent friction and background noise; and Conversational AI, which powers human-like interactions through AI-driven multilingual virtual assistants, Alorica IQ is incubating advanced AI solutions and immersive environments.

By leading disruptive innovations in virtual settings, we accelerate our clients’ digital-first journeys. With these next-gen solutions coupled with top-of-the-stack performance by our agents, we continue to expand our client portfolio like never before.

Building the A-Team through Skill Enhancement Programs

Our in-house Yellow Belt Training program is designed to equip employees with skills that are as practical as they are transformative. Employees who complete this program gain the confidence, skills, and capability to tackle bigger challenges and take on new roles to push themselves and Alorica to the next level.

This isn’t just another training program; it is an enabler for growth opportunities. The ripple effect is undeniable: more skilled employees lead to stronger teams, greater innovation, and an organization that’s always ready for what’s next.

Combined with our Internal Job Postings (IJP) program—which offers employees direct access to new roles and skill development opportunities through Alorica University, empowering them to grow and advance their careers within Alorica—our success in 2024 is owed to our talented team.

A Culture Where People Thrive

We aren’t just about numbers; we believe in a culture where people feel recognized, heard, and inspired. This means prioritizing a culture of connection, giving back to our communities as part of our corporate social responsibility, and creating an environment where everyone feels comfortable bringing their whole selves to work. This is why our Employee Net Promoter Score (eNPS) was over 90%, significantly above the industry benchmark of 80%.

But beyond the metrics, the real breakthrough happens in everyday moments. We organize sports tournaments, on-site health checkups, philanthropic volunteer initiatives for local causes, and host activities for employees to express their creativity through art and poetry, to ensure employee wellness remains top priority. Many of these initiatives are driven by our Employee Resource Groups, called TIDE Connection Clubs, which bring people together through shared interests and give them a platform to create community in the workplace.

This is what makes Alorica a place where people genuinely love coming to work and delivering incredible results.

The Road Ahead