Redefining the Client Lifecycle with AI and Automation

Chief Digital & Technology Officer Harry Folloder joined a panel of industry experts on Insight Jam to discuss “Redefining the Client Lifecycle with AI and Automation.” He talked about how digital transformation is more than ROI—it's tackling cultural, skills, and leadership gaps that impact adoption and success. Without addressing these, even the best tech and processes won’t deliver results. Leadership that understands and embraces tools like AI is key to achieving real, multidimensional ROI.

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.