Customer Experience Management

The process that brands, companies or organizations use to track and manage all interactions with customers, in order to make improvements to the overall customer experience.

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.