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Decoding Millennials

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Millennials are on the rise, and poised to make up 75% of the workforce by 2025.  

Download the Decoding Millennials eBook for proven ways to recruit and retain Generation Y.  

Decoding Millennials eBook Content Summary


  • The Millenial Mindset

  • Values, Culture & Collaboration

  • Motivator #1: Opportunities for Personal Growth
    • CASE STUDY: How Contact Centers Can Provide Growth While Meeting Organizational Goals

  • Motivator #2: Development of Strong Relationships
    • CASE STUDY: Community Outreach Builds Deeper Relationships and Engagement

  • Motivator #3: Access to Transparent and Tech-Savvy Communications
    • CASE STUDY: Tablets: A Critical Productivity Tool

  • Motivator #4: Engagement in Purposeful Work
    • CASE STUDY: Making Lives Better with Alorica

  • Motivator #5: The Balance of Work and Play
    • CASE STUDY: Increase Satisfaction by Allowing Agents to Manage Their Schedules

Want to learn about how Alorica can help your organization get started on transforming your customer experience?  Visit our customer experience management solutions page.

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.

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