alorica

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First-Call Resolution (FCR)

Published on March 17, 2020
Viewed as a critical success metric for contact centers, First-Call Resolution, or FCR, refers to the ability to solve a customer’s problem the first time they call—without any follow-up.
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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.

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