Leadership in Transformation: Alorica Co-CEOs on the Future of AI in CX

Leadership in the age of transformation requires bold moves and innovative thinking. At the most recent Metis Strategy Summit, Co-CEOs Mike Clifton and Max Schwendner spoke with Peter High from the Technovation Podcast about their leadership journeys and how technology, especially AI, is reshaping the customer experience. They discussed the transition from CIO to CEO, the dynamics of co-leadership, the bold steps they’re taking to embrace disruptive innovation, and how they’re leveraging AI-driven tools like real-time voice translation.

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.