Speed to Proficiency Fact Sheet

Operational delivery to maximize performance

Getting your team up to speed takes time—from lengthy training times, made worse by high attrition rates to fluctuations in hiring cycles.

And that puts your company and your customers in a bind, especially if your objective is to improve speed, performance and accuracy…because today’s customers expect more than the same old support.

• 20%+ increase in “difficult” calls reported, up from an average of 10%^1</
• 85% of interactions with a business will exist without person-to-person communication²
• 58% average agent turnover rate due largely to attrition³

Proficiency Made Possible

With Alorica, getting your agents up to speed is easy and quick! We systematically identify and implement target areas for improvement in attracting, onboarding, training, and enabling agents in the first 90 days…when it matters most.

¹Harvard Business Review
²Comm100
³Five9 & ICMI