Alorica Continues its Streak of Winning with 2025 CUSTOMER Product of the Year and Globee® Award for Most Innovative Company

Published on April 30, 2025

IRVINE, Calif., May 8, 2025— Alorica Inc., a global leader in digitally-powered customer experiences (CX), recently received the 2025 CUSTOMER Product of the Year Award by TMC and the Bronze Globee Award for Most Innovative Company of the Year for Customer Excellence. These industry distinctions spotlight the impact of Alorica IQ, the company’s innovation incubator, in transforming how brands scale, automate and personalize support through first-to-market, intelligent and human-centric technologies.

“These accolades underscore our strategic focus on delivering scalable, AI-driven solutions that not only enhance customer experiences but also drive measurable business outcomes. We’re committed to empowering our clients to navigate the complexities of digital transformation with confidence and agility, especially during times of uncertainty,” explained Harry Folloder, Chief Digital & Technology Officer at Alorica. “As companies shift from flashy trends to functional transformation, our goal is clear: deliver smarter, integrated operations that elevate experiences and propel teams to succeed.”

Alorica IQ unites the company’s most advanced digital capabilities to streamline operations, reduce costs and future-proof customer interactions—all without compromising quality. Built on a foundation that includes Alorica Analytics for actionable customer insights, Advisory Services for results-driven consulting, the AIQ Innovation Lab for rapid prototyping and co-creation, and a flexible, global CCaaS platform for seamless omnichannel delivery, Alorica IQ delivers scalable solutions designed to meet today’s CX demands.

Alorica IQ’s latest innovations include:

evoAI –Conversational AI platform delivering emotionally intelligent, context-aware interactions in 120+ languages, with ultra-low response latency (~0.5 seconds—outperforming the industry standard of 2,000–3,000 milliseconds) and natural voice quality. evoAI automates up to 50% of customer contacts, reduces agent handling time by 40% and has driven a 500%+ increase in digital engagement.
Alorica ReVoLT – Real-time multilingual voice language translation with 97% accuracy, enabling brands to deliver localized, culturally relevant support to customers worldwide. For example, by removing language barriers, the platform drove a 117% increase in conversions and a 34% lift in Revenue per Call (RPC)—without relying on native-language staffing—for a leading hospitality brand.
Knowledge IQ – Part of the Agent Assist suite, Alorica’s fully managed proprietary Knowledge as a Service (KaaS) platform, centralizes and contextualizes information in real time, delivering proactive, accurate support across channels to reduce agent cognitive load, improve speed and consistency, while simultaneously elevating both customer satisfaction and operational performance.

These recent awards add to Alorica’s expanding portfolio of industry accolades. Best-in-breed technologies like evoAI, now a two-time award winner, and Alorica ReVoLT, with five innovation awards to date, continue to set new benchmarks in AI-driven CX. Earlier this year, Alorica was named an Outstanding Organization in the Artificial Intelligence Excellence Awards by the Business Intelligence Group and received a Silver Stevie® Award for Innovation in Customer Service. The company’s 2024 wins include a Bronze Stevie® for Technology Breakthrough of the Year and the AI Breakthrough Award for Best AI-Based Solution for Customer Service.

To learn more about Alorica’s AI-powered solutions, visit: www.alorica.com/alorica-iq

About Alorica

Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com.

Media Contact: 
Sunny Yu
[email protected]

Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.