Alorica Wins BPO Partner of the Year at CallMiner’s LISTEN 2024 Awards for their Digital-First Approach to Transforming the Customer Experience

Published on November 4, 2024

CallMiner recognizes Alorica as the leading partner to deliver next-gen CX for their use of predictive analytics, automation and conversational intelligence

IRVINE, Calif., November 4, 2024— Alorica Inc., a digitally-engineered, tech-enabled global customer experience (CX) leader, announced today that it has been named BPO Partner of the Year, while Alorica IQ Analytics expert Quynh Anh Le received Contributor of the Year at CallMiner’s annual LISTEN 2024 Awards. This industry-leading award acknowledges Alorica's outstanding contributions to enhancing customer engagement through the company’s digital and innovation practice, Alorica IQ, which is focused on improving the user journey, integrated AI solutions and advanced analytics.

The BPO Partner of the Year award underscores Alorica’s dedication to establishing a new standard in the industry by utilizing AI-powered technologies to revolutionize CX by driving meaningful improvements in interactions. Additionally, the Contributor of the Year recognizes Quynh, Alorica IQ’s Sr. Director of Client Analytics Solutions, for playing a critical role in leading the integration of CallMiner’s generative AI capabilities for clients across a variety of verticals.

“These accolades reflect the strength of our strategic technology ecosystem and the impactful outcomes we are delivering for our clients,” said Harry Folloder, Chief Digital & Technology Officer, Alorica. “Our commitment to empowering businesses with intelligent solutions while bridging the gap between the customer and employee experience with data and analytics ensures we continue to set new benchmarks in the space. Redefining CX through innovation and service excellence is our mission at Alorica IQ.”

Alorica winning BPO Partner of the Year at CallMiner’s LISTEN 2024 Awards is another notable accomplishment following the company’s recent AI Breakthrough Award and Bronze Stevie® Award for Technology Breakthrough of the Year for its first-to-market product, Alorica ReVoLT (Real-time Voice Language Translation). This year, Alorica was also named a Leader in the 2024 Everest Group Customer Experience Management Services PEAK Matrix® Americas Assessment for the third consecutive year, won top spot in Black Book’s Annual Payer Survey for the second year in a row and was recognized as a Silver Stevie® award winner for Customer Service Employer of the Year in the coveted 18th Annual Stevie® Awards for Sales and Customer Service.

“Over the past year, our partnership with Alorica has flourished,” said Jonathan Ranger, Chief Customer Officer, CallMiner. “Through unwavering dedication, collaborative effort, and mutual trust, we have delivered significant results for our joint customers. Alorica’s promise to innovation, operational excellence and customer satisfaction has positioned them as a leader in the industry. I look forward to our continued achievements.”

Alorica leads the way in digital innovation, offering a comprehensive suite of solutions tailored to meet each client's unique needs and desired results. With Alorica IQ’s comprehensive offering, the company supports every phase of digital transformation, from enterprise cloud applications to emerging technologies, while offering clients access to pioneering technology and industry-leading consultants to accelerate a digital-first strategy.

About Alorica 

Alorica creates digitally-engineered, tech-enabled customer experiences (CX) at scale. As a full-service strategic CX partner, Alorica’s 100,000+ experts including agents, technologists and digital solutionists empower brands globally to offer tailored interactions customers crave. With our bespoke partnership network, we ensure our clients have access to the pioneering technology they need now and into the future to deliver a digital-first, human-focused approach designed to meet their unique business needs. With a proven track record of creating long-term loyalty, we bring operational excellence, actionable insights and CX leadership to our clients, whether they’re focused on digital optimization, customer engagement or market expansion. Alorica drives CX innovation for hundreds of the most reputable and progressive clients on the planet across diverse industries through our award-winning operations in 17 countries. To learn more, visit www.alorica.com.

About CallMiner

CallMiner is the global leader in conversation intelligence to improve customer experience (CX). CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI technology and machine learning. By elevating insights from the contact center to the boardroom, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality. To learn more, visit CallMiner.com, read the CallMiner blog, or follow us on LinkedIn, Twitter and Facebook.

Media Contact:
Carla Perroni Aguilera
[email protected]

Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.