Global CX Leader Continues Its Expansion Across Latin America with Latest Launch in Paraguay

IRVINE, Calif., May 9, 2024 - Alorica Inc., a global leader in customer experience (CX) solutions, announced today the opening of its newest contact center in Ciudad del Este, Paraguay to support the double-digit growth the organization has been achieving year over year in the region. This expansion marks a significant milestone as Ciudad del Este remains an untapped ideal market for global-scale CX providers. As part of its accelerated geo-diversification strategy, Alorica aims to leverage the Brazilian Portuguese-speaking talent pool in Paraguay, enabling the company to offer its tech-enhanced services to a wider clientele while creating hundreds of local jobs and further solidifying its presence in Latin America and the Caribbean.

The inauguration of the new site not only creates career opportunities to highly skilled local talent, but also contributes to Paraguay’s robust economy. The launch event, held last week, welcomed Paraguay President Santiago Peña, who expressed his enthusiasm in Alorica’s investment in the country and its people's professional development.

With thriving operations in now nine countries across the region—boasting a workforce of almost 20,000 employees—Alorica has established itself as a key player in the industry as well as a recognized employer of choice. The company is Great Place to Work® certified in five Latin American countries and consistently exceeds the world-class industry standard for employee satisfaction by achieving ~90% eNPS (employee Net Promoter Score).

Jose Ramirez, Alorica’s President of Latin America and the Caribbean, highlighted the benefits that the new office brings to businesses catering to a global customer base. "We are confident in the digital solutions and customized service capabilities we provide at scale to our clients, rooted in operational expertise and global best practices. Our presence in Paraguay also reaffirms Alorica’s commitment to empowering the local workforce so that they remain motivated and innovative in delivering for customers worldwide," said Ramirez.

Already making strides in the local market, Alorica has hired over 100 locals to provide CX support for one of the largest online retailers in the world. Spanning over 25,000 square feet across two floors, the new site is strategically located at the popular Plaza City shopping center, further providing employee-friendly amenities and supporting the city’s economic development.

“Our investment in Paraguay is a direct reflection of the tremendous success we’re seeing in Latin America,” stated Max Schwendner and Mike Clifton, Alorica’s Co-CEOs. “We’re proud of the diverse top talent we employ in the region and globally. Our people are the best in the business; they’ve got the skills, creativity and determination to fuel our award-winning culture of engagement and outstanding performance that strengthen our reputation as a trusted partner every day."