Next-Gen AI Solution Alorica ReVoLT Wins Stevie^® for Technology Breakthrough of the Year

First-to-market technology is recognized as industry disruptor for its real-time, AI-powered language capabilities that deliver more personalized and localized customer experiences

IRVINE, Calif., November 14, 2024—Alorica Inc., a digitally-engineered, tech-enabled global customer experience (CX) leader, announced today that Alorica ReVoLT (Real-time Voice Language Translation) won a Bronze Stevie® for Technology Breakthrough of the Year in the prestigious 2024 Technology Excellence Awards. Alorica IQ, the company’s innovation powerhouse, developed Alorica ReVoLT to disrupt the CX landscape—empowering businesses to rapidly scale, conquer new markets and engage a truly global audience, all while ensuring smooth, localized multilingual support in real time.

“Alorica ReVoLT is the only real-time voice translation technology of its kind, and it’s already rewriting the rules of what’s possible in global customer engagement by empowering users to feel comfortable, heard and confident—creating meaningful interactions that put people first, no matter where they’re from,” said Harry Folloder, Alorica’s Chief Digital and Technology Officer. “Proven with over one million minutes of translation and a 97%+ accuracy rate, this AI-powered platform outperforms competitors by drastically reducing multilingual CX costs up to 50% while helping brands deliver seamless scalability, regardless of language. Alorica is reshaping the industry, and this recognition validates the impact we deliver for our clients by offering the best technology to solve their biggest pain points and exceed customer expectations.” 

Exclusive to Alorica, this next-generation tool eliminates the traditional friction of multilingual support. By leveraging advanced machine learning and natural language processing, Alorica ReVoLT provides bidirectional real-time voice translation, grammar correction, and transcription for 75 languages and 200 dialects—all without requiring complex API integration, enabling businesses to deploy quickly. By offering best-in-class natural-sounding TTS (Text-to-Speech) that mimics natural voice inflections, Alorica ReVoLT is virtually indistinguishable from a live agent, providing the operational agility brands need to expand globally while maintaining service excellence and eliminating costly accent neutralization training. Agents can provide multilingual support while speaking in their native language, enhancing employee engagement.

With faster, more accurate and cost-effective localized service, Alorica ReVoLT has shown to improve critical performance metrics. Unlike other solutions that cause AHT (Average Handle Time) to rise by up to 80%, this platform has demonstrated strong results by reducing AHT by up to 51% and improving in CSAT (Customer Satisfaction Score) by up to 93%—increasing efficiency while elevating service to a new level of quality.

The Stevie® Awards are one of the world’s most coveted business honors, recognizing innovation, achievement and excellence across industries. The Technology Breakthrough of the Year category is highly competitive, with entries from leading companies worldwide. Alorica ReVoLT’s selection was based on its breakthrough ability to not only tackle the challenges in the space but also deliver exceptional results that drive both performance optimization and business growth. 

About Alorica  

Alorica is the global leader in designing and deploying tech-enabled customer experiences (CX) at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. Alorica’s proven track record of delivering best-in-class performance for 25+ years has resulted in world-class customer and employee satisfaction scores along with long-term loyalty. To learn more, visit www.alorica.com.    

Media Contact: 
Carla Perroni Aguilera
[email protected]