All About Agent Assist
Alorica Agent Assist creates a better and more consistent customer experience and sets your agents up for success using the power of artificial intelligence; giving your agents the answers they need—exactly when they need them
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Real-time Support
Next-best actions and real-time shortcuts proactively put your customers’ needs first.
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Interaction Updates
Systematically recognizes and updates all key interaction impacts into conversation notes.
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In-App Automation
In-app automations perform tasks and capture customer information inside any integrated application—without leaving the Agent Assist interface.
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Discussion Guidance
Script adherence monitoring makes it easy to manage customer conversations with suggested corrections to ensure agents stay on script.
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CX Safeguard
Escalation assistance identifies warning signs early, providing automated escalation summary points to safeguard customer satisfaction.
Results You Can Measure
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