The Retail industry runs on analytics and actionable insights. From 360° fraud protection to personalized, multilingual CX across every channel and customer touchpoint, analytics powers lasting customer loyalty and boosts bottom lines.
Alorica brings over 25 years of years of experience delivering premium services for the world’s biggest and most beloved retail/eCommerce brands. We laser-focus on creating personalized solutions for the customer—guided by deep analytics and AI-powered innovation.
Just-in-Time Retail Insights
Recently, we’ve explored the current Retail landscape and how game-changing analytics can be across every metric that matters.
On a webinar featuring leaders from Best Buy and Wayfair this past summer, we explored how analytics can help retailers meet customers where they are, provide a deeper understanding of what they want, and empower truly personalized CX across every touchpoint.
Our newest retail-focused case study also illustrates how Alorica’s analytics expertise helped a leading athleisure brand uncover the biggest reason behind low CSAT scores by isolating issues with return policies, leading to a 12% improvement.
Alorica’s own Jadah Hawkins, SVP Global Market Leader Retail and eCommerce, sat down with TechStrong to discuss how analytics and AI can revolutionize the returns process—a pervasive challenge for all retailers, especially during the holiday rush.
Read the article, and let’s connect to craft your perfect CX solution.
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