Digital Platforms

What We Do

Transformative Solutions with Cloud CX and Emerging Technologies

Our digital platform deployments span the entire CX/EX continuum, leveraging AI to enhance every customer interaction and employee experience.

“Our innovative work with Alorica represents our commitment to ensuring clients are future ready with AI and automation tools for smoother operations and self-servicing. We share a common innovation roadmap that focuses on offering powerful yet easy-to-use technology for more seamless end-to-end experiences, and increased customer trust and loyalty.”

SVP and GM of Digital, AI, and Journey Orchestration (Tech Partner)

Unmatched Strategic Execution

End-to-End Tailored Optimization

From advisory services to implementation, we guide clients through every step, mapping customer journeys to post-deployment optimization

Tech-driven, Human-focused

We leverage enterprise cloud CX and emerging technologies with an expert human touch, offering managed services with deep technical and business expertise

Full-service Cloud Partner

We provide enterprise-grade cloud implementation with robust security, and agile delivery for faster client enablement, ensuring seamless execution and long-term success

Comprehensive AI-powered Contact Center Solutions

Transform CX with our integrated solutions, designed to accelerate digital-first journeys and drive seamless interactions across every channel

Contact Center as a Service

Deliver seamless omnichannel customer experiences with AI-driven automation and personalization.

Agent Assist

Agent Assist leverages NLP for real-time insights, automates tasks, reduces manual efforts, and delivers instant, actionable responses through a unified interface.

Alorica Virtual Assistant® (AVA)

AVA is a multilingual, digital assistant platform powered by custom trained LLMs to deliver self-service and digital containment through a unified interface.

Payment Services

Alorica’s solution securely intercepts customer payment details before reaching agents, ensuring safe, seamless transactions across digital and voice channels

Alorica Knowledge IQ

The platform ensures consistent, accurate, and relevant knowledge delivery across digital channels to best address customer inquiries quickly and efficiently.

AI and Cloud-Powered Solutions for Industry Transformation

Harnessing AI, automation, and cloud-native technologies, we transform customer service, sales, and tech support across verticals, delivering intelligent, scalable experiences to elevate operational efficiency, boost customer satisfaction, and drive growth

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Retail Customer Service

To help a global retailer address increased inquiries during promotions, we harnessed a CCaaS solution that scaled instantly with seamless customer journeys across all channels, with conversational AI automating FAQ responses, driving 25% higher digital containment while enabling agents to focus on complex cases without compromising service levels

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Travel & Hospitality Revenue Generation

To help a luxury hotel chain boost direct bookings during peak seasons, Alorica used Agent Assist to automate common queries and recommends personalized offers, increasing conversions by 15%; payment services ensured secure transactions across channels, boosting customer confidence

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Banking and Financial Services Tech Support

To ensure that a banking client could tackle high call volumes during mobile banking updates, Alorica’s CCaaS platform routed calls to tech experts while conversational AI deflected up to 40% of routine support requests, streamlining troubleshooting, reducing support costs and improving customer satisfaction

Results You Can Measure

100%

Platform availability for a national media company via enhanced CCaaS connectivity and faster issue resolution

12,000+

B2B customers connected through seamless digital and voice integration for a telecom provider

18%

Retention boost for a beauty brand using AI self-service across voice, chat, and email

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Unify your vision, transform your CX, and reach your North Star with strategic consulting

Ready to Get Started?

Want to move your CX into the future with AI-powered, cloud-driven solutions? Let’s power your digital transformation together.

Connect with Us

Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.