Financial Services CX | Digital Transformation Customer Experience

What We Do

We empower financial operations with automation and analytics, driving streamlined processes, risk reduction, and customer-focused care for better outcomes

The Alorica Difference

Unmatched Global Expertise

With deep financial services experience across nine countries, we support over 50 leading lenders, banks, and fintech brands with tailored solutions.

Industry-leading Innovation and Investment

Our commitment to future-proofing your business is supported by cutting-edge analytics, AI-driven insights, and a seasoned leadership team focused on delivering success

Diversity and Executive Commitment

As the largest global minority owned BPO, we prioritize diversity, equity, and inclusion, and are dedicated to community impact and social responsibility.

Industry-leading Services Powered by Analytics, Automation, and Expert Specialists

With 8,000+ global specialists, we deliver unmatched services, ensuring compliance, cost savings, and improved recovery rates for superior financial outcomes

Lease Management

We provide complete management, from asset generation and title management to deficiency handling, ensuring efficient lifecycle operations.

Loan Servicing

With expertise across all loan types, we deliver end-to-end loan servicing, including loss mitigation, proactive delinquency prevention, and comprehensive payment processing.

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Account Resolution

Proven industry leadership, backed by 8,000+ licensed specialists, ensures higher recovery rates, reduced costs, and full regulatory compliance.

Card Services

Comprehensive support, including debt monitoring, income verification, assessments, and streamlined reporting through Merged In-file and Rapid Resolve, for secure and efficient account management.

Results You Can Measure

80%

Retention rate of customers intending to cancel their credit card

18 pt.

NPS increase after data mining and process improvements

30%+

Reduction in AHT by automating account resolution processes 

$34M

Revenue growth through effective account resolution

78%

Cost savings vs. in-house back office 

$75B+

In active and backup loans under management 

28%

Improvement of accounts receivable aging 

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.