Catch up by watching the Move Beyond Conventional Multilingual CX with AI-enhanced Linguists webinar!

When it comes to meeting customer needs—including delivering outstanding CX across every channel, in any language—most global service providers fall short.  

Industry leaders from Aer Lingus, Ryan Strategic Advisory, Alorica, and more sat down to explore some of the challenges facing the EMEA marketplace, as well as future-focused solutions.  

Here’s just some of what we learned on the call:  

• Why multilingual CX matters: Multilingual CX enhances the relationship between customers and brands; high-quality language skills were rated as among the most important considerations for BPO providers in Ryan Strategic Advisory Group’s 2024 Front Office CX Omnibus Survey. 

• The challenges of multilingual support in the Travel & Hospitality industry: In some regions, airlines must provide native language support; with Voice support increasing by 58% this year, sourcing top-talent and delivering high-quality multilingual CX matter more than ever.

• The staying power of voice:  Voice support is still the most popular channel in use today, accounting for 99% of channels currently used in contact centers.

• The role of emerging technologies: Digital language translation services, and AI-powered voice translation can empower effortless multilingual support. Automation technology can also improve the customer experience exponentially.