Language Localization Webinar Replay

The challenges of delivering consistently great experiences across multiple languages are real—but creative solutions rooted in technology are removing barriers and revolutionizing multilingual service delivery.

The webinar gathered subject matter experts for a spirited and insightful discussion on the importance of native language support, best practices in multilingual operations, and how technology has the potential to remove friction from the customer experience.

Here’s just some of what we talked about:

• Voice as a channel is more important than ever: Voice is still a major channel, and just as significant as ever when it comes to cultivating meaningful relationships with customers and addressing their needs in real time.
• Hire for skill, not language: By putting customer service and technical skills front and center, as well as cultural awareness, businesses can optimize their CX operating model and provide consistent support to all customers worldwide.
• Personalization is not aspirational—it’s what customers expect. To build brands and customer loyalty, businesses must communicate in their customers’ preferred language; nearly 80% of people are more likely to become repeat customers when brands deliver customer care in their native language

Get caught up with the replay, and then request a demo to find your perfect multilingual CX solution!