Think Quick: Increase Speed to Proficiency
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As customers become more comfortable using self-service for routine issues, and by 2025, 85% of interactions with a business will exist without person-to-person communication. But this means that the calls that do come in tend to be more involved, and they require greater agent finesse and problem-solving skills.
Read our 37 page eBook for smart tactics and case studies you can use to ramp proficiency to take your teams from good to insanely great.
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