Intelligent automation isn’t just about technology—it’s about what technology enables our people to do
Thanks to both, our agents solve issues faster, performance variability decreases, and the customer experience is enhanced
By offloading minor or repetitive tasks to robotic automation, the agent can then focus on higher-level functions while providing service to the customer.
These solutions help integrate, unify, and transform processes, leading to happier agents, happier clients and—most importantly—happier customers.
Increased Productivity
Agents solve issues faster and handle with near-perfect accuracy.
Cost Savings
Free up agents and significantly reduce cost of service delivery as repeatable tasks are automated.
Happier Customers
Improved customer experience with more efficient agents that now can accurately manage complex interactions.
High Quality
Deliver a consistent, high quality and compliant customer experience.All About RPA & RDA
Thanks to both, our agents solve issues faster, performance variability decreases, and the customer experience is enhanced
-
Custom Built Robots
Identify manual, repetitive, and rule-based processes, and tackle them in a fraction of the time and with complete accuracy
-
Workflow Automation
You can identify discrete clicks, screens, tasks, and decisions that can be automated – no matter how small or simple – so long as success can be measured
-
Quick Implementation
Because RPA sits on top of your existing infrastructure, it can be implemented within weeks without complex systems integrations
-
Consolidates Data
From multiple screens into a singular view, and, with minimal contextual awareness
-
Real-time Support
Agents that can quickly access, collate, and analyze various data sets to respond to customer requests
-
Systems Integrator®
Alorica’s proprietary desktop automation solution, can be paired with most client systems
The Alorica Advantage
Alorica Knows Your Technology
We know your systems, workflows and have experience with your technology—even the firewalls, and we know how to implement automation quickly and seamlessly.
We Are Digital CX Solutionists
Alorica has extensive experience in business transformation and has implemented RPA and RDA in various environments successfully driving amazing results
Deep Knowledge
We know agent workflows and how to improve efficiencies like no one else’s business (because it literally is OUR business!)
Best-in-Class Technology
We identify, configure, and deploy the right solution that best meets your unique needs
We Use Our Own Tech
We rely on RPA & RDA too, and not just to help our clients, but in our day-to-day business for training, hiring, coaching, network management…and more
We know your systems, workflows and have experience with your technology—even the firewalls, and we know how to implement automation quickly and seamlessly.
Alorica has extensive experience in business transformation and has implemented RPA and RDA in various environments successfully driving amazing results
We know agent workflows and how to improve efficiencies like no one else’s business (because it literally is OUR business!)
We identify, configure, and deploy the right solution that best meets your unique needs
We rely on RPA & RDA too, and not just to help our clients, but in our day-to-day business for training, hiring, coaching, network management…and more
Results You Can Measure
Related Content
Empowering Agents with Advanced Robotics Solutions
Automated Discovery
Understanding Robotic Automation
